Lawana B2B Terms and Conditions 2026

Terms and Conditions of the Lawana B2B Online Wholesale Store

Effective from 19 July 2026.

1. General provisions

These Terms and Conditions set out the rules for using the online wholesale store available at lawana.pl, placing orders, concluding and performing sales contracts, and providing electronic services.
The seller and service provider is Paweł Kielak, conducting business under the business name NDX GROUP PAWEŁ KIELAK, business and service address: ul. Szkolna 42, 05-077 Zakręt, Poland, Tax Identification Number (NIP) 1132484389, National Business Registry Number (REGON) 142558930, e-mail: [email protected], tel. +48 794 265 385, hereinafter referred to as the “Seller”.
The Store is a wholesale store intended exclusively for business customers. Purchases may only be made using business details and in connection with the business activity conducted.
The Seller sells within Poland and to the other Member States of the European Union, subject to the available delivery methods, restrictions applicable to particular Goods, and the laws in force at the place of delivery.
These Terms and Conditions are made available free of charge in a manner enabling them to be accessed, reproduced, and retained. The Buyer should read them before placing an order.

2. Definitions and Buyer status

“Store” means the Lawana B2B online wholesale store operating at lawana.pl.
“Buyer” means a business customer placing an order in the Store.
“Ordinary B2B Business Customer” means a Buyer other than a Consumer-Right Entrepreneur.
“Consumer-Right Entrepreneur” means a natural person conducting business who, under Polish law, is protected in relation to a contract entered into with the Seller that is directly related to that person’s business activity but is not of a professional nature for that person, as indicated in particular by the scope of business activity disclosed in the Polish Central Register and Information on Business (CEIDG).
If the content of the contract does not indicate whether it is of a professional nature for a natural person, the Buyer may, no later than upon conclusion of the contract, declare that the contract is or is not of a professional nature for that Buyer. The Seller does not make conclusion of the contract conditional upon submission of such a declaration.
Provisions of these Terms and Conditions designated as applying to a Consumer-Right Entrepreneur apply only to the extent to which the law grants that person consumer protection. This does not mean that the Store conducts consumer sales.
“Goods” means movable items offered in the Store.
“Business Day” means a day from Monday to Friday, excluding public holidays in Poland.
“User Content” means a review, comment, photograph, or other information submitted by a user for publication in the Store.

3. Business account

Creating an account is free of charge. The Buyer shall provide true, current, and complete business details and details of persons authorised to act on its behalf.
The Seller may verify business status, registration details, EU VAT number, the authority of the person acting for the Buyer, and creditworthiness to the extent permitted by law. An account may require activation as a business account before purchases can be made or specific commercial terms can be made available.
The Buyer is responsible for maintaining the confidentiality of login credentials and for actions performed using its account by persons to whom it has granted access. The Buyer should immediately inform the Seller of any suspected unauthorised use of the account.
The Seller may refuse to activate an account, restrict its functions, or block it if the details are false or incomplete, there is a reasonable suspicion of abuse or a breach of law or these Terms and Conditions, overdue and payable amounts exist, or security considerations so require. Where possible, the Seller shall state the reason for such a decision.
The Buyer may request deletion of the account at any time by sending a message to [email protected]. Deletion of the account does not affect contracts already concluded, payment obligations, accounting records, or the pursuit of claims.

4. Electronic services and technical requirements

The Seller provides the following services electronically:
- maintaining a business account;
- providing an order form and shopping cart;
- a newsletter, if voluntarily subscribed to by the user;
- enabling reviews of Goods to be submitted, if this function is available.
Use of the Store requires a device with Internet access, an up-to-date browser supporting HTML5, JavaScript, and cookies, an active e-mail address and, in the case of an account, the ability to store authentication credentials. Disabling essential cookies or JavaScript may restrict the operation of the shopping cart, login, or forms.
The account service contract is concluded for an indefinite period upon activation of the account. The contract concerning the order form is concluded for the period required to place or abandon an order. The newsletter contract continues until unsubscribed.
The newsletter may be cancelled at any time using the unsubscribe mechanism available in the message or by contacting the Seller. Cancellation does not affect the lawfulness of messages sent previously.
It is prohibited to provide unlawful content or malicious code, attempt unauthorised access, interfere with the operation of the Store, impersonate other persons, or use the Store for abuse.
Complaints concerning electronic services may be submitted using the contact details specified in Section 1.2. It is recommended that the complaint describe the problem, the date on which it occurred, the device or browser used, and the expected resolution. Section 13 applies accordingly.

5. Goods and information in the Store

Information on Goods, prices, and availability displayed in the Store constitutes an invitation to enter into a contract and not an offer within the meaning of the Polish Civil Code, unless expressly stated otherwise.
Photographs are for illustrative purposes. Colour may vary slightly depending on screen settings, and packaging may change provided this does not affect the properties of the Goods. The description of the Goods and the agreed specification are binding.
Before purchasing, the Buyer should check the composition, dimensions, intended use, storage conditions, shelf life, and other information material to the professional use or further resale of the Goods.
Goods requiring special transport conditions or subject to restrictions may be available only for selected delivery locations or on individually agreed terms.

6. Placing orders and concluding the contract

An order shall be placed by a person authorised to act on behalf of the Buyer, by selecting the Goods, quantity, delivery and payment method, and providing the required billing and delivery details.
Before submitting the order, the Buyer may review and correct its details. An order is placed by using a button indicating the obligation to pay and constitutes an offer to purchase the Goods covered by the order.
Automatic acknowledgement of receipt of an order does not constitute acceptance for fulfilment. The sales contract is concluded when the Seller confirms acceptance of the order for fulfilment or otherwise unequivocally accepts the Buyer’s offer.
Before accepting an order, the Seller may request its confirmation, correction of details, documents necessary for verification, or agreement on delivery and payment terms.
If an order cannot be accepted in full, the Seller shall inform the Buyer and may propose partial fulfilment, a change in quantity, a substitute, or a new date. Any change requires the Buyer’s acceptance.
The content of the contract is recorded in the Seller’s system and provided to the Buyer by e-mail. An invoice is issued electronically unless the law or individual arrangements require another form.

7. Minimum order value

The minimum value of a single order, excluding VAT and delivery costs, is:
- PLN 200 net for delivery within Poland;
- EUR 50 net for delivery to the other Member States of the European Union.
A different minimum value may result from information displayed at checkout, an individual offer, agreed commercial terms, or the specific nature of the Goods. The condition communicated to the Buyer before the order is placed shall prevail.

8. Prices, VAT, and intra-Community supply of goods

Prices in the Store are net prices. VAT shall be added to the price in accordance with the rules and at the rate prescribed by applicable law. Delivery costs and other agreed charges are shown separately before the order is placed or in an individual offer.
The price binding for a given order is stated in the confirmation of its acceptance, subject to correction of obvious errors, of which the Buyer shall be informed before fulfilment.
For delivery to another Member State of the European Union, application of the rules governing an intra-Community supply of goods (WDT), including the 0% VAT rate, is conditional upon satisfaction of all requirements prescribed by law. In particular, the Buyer may be required to hold a valid and active EU VAT number confirmed in the VIES system, to provide that number before the invoice is issued, and the Seller may be required to hold the prescribed evidence that the Goods were dispatched and delivered to another Member State.
Providing an EU VAT number alone does not guarantee application of the 0% rate. If the legal conditions are not met or cannot be properly documented, the Seller shall charge VAT in accordance with the applicable provisions. The Buyer should immediately report any change in its EU VAT status or number.
The Buyer is responsible for taxes, customs duties, charges, and reporting obligations imposed on it in the country of destination, unless mandatory law provides otherwise.

9. Payments

The following payment methods may be available:
- prepayment by bank transfer;
- cash on delivery, if available for the relevant order and delivery location;
- deferred payment exclusively for partners previously approved by the Seller, on individually granted terms.
The binding payment method, deadline, and availability are stated at checkout, in the order confirmation, or in an individual offer. The Seller may make commencement of fulfilment conditional upon receipt of the prepayment.
Granting deferred payment does not constitute a permanent right of the Buyer. The Seller may set a credit limit, require security, or change or withdraw the availability of deferred payment for future orders, in particular in the event of delays or a change in risk assessment.
The date of payment by bank transfer is the date on which the Seller’s bank account is credited.
In the event of delay in a commercial transaction, the Seller may claim statutory interest for delay in commercial transactions, as well as compensation and reasonable debt recovery costs, under the rules set out in applicable law.

10. Delivery, fulfilment time, and receipt

Delivery is made within Poland and to supported Member States of the European Union. Available carriers and methods, the estimated delivery time, and the delivery cost are specified at checkout, in the order confirmation, in an individual offer, and in the separate delivery information available in the Store.
Unless otherwise agreed, the estimated fulfilment time is up to 7 Business Days. The period runs from acceptance of the order and, in the case of prepayment, no earlier than receipt of the full amount. The period may depend on availability, order size, the nature of the Goods, the country of delivery, and the carrier.
The Seller may fulfil an order in instalments by agreement with the Buyer. Individually agreed delivery dates take precedence over the estimated time.
The Buyer shall ensure that the consignment can be received at the address provided. Additional costs arising from an incorrect address, unjustified refusal to accept delivery, or redelivery may be charged to the Buyer if caused by circumstances attributable to the Buyer.
An Ordinary B2B Business Customer should inspect the consignment upon receipt in the manner customary for consignments of the relevant type and, in the event of visible damage or shortage, raise reservations with the carrier and preserve evidence, in particular photographs and a damage report. The absence of a report does not automatically exclude claims but may make it more difficult to establish liability.
In relation to an Ordinary B2B Business Customer, the benefits and burdens associated with the Goods and the risk of their accidental loss or damage pass to the Buyer when the Goods are handed over to a professional carrier engaged in carrying items of that type, unless the parties agree otherwise.
In relation to a Consumer-Right Entrepreneur, risk passes in accordance with mandatory law, in particular no earlier than upon delivery of the Goods to the Buyer, unless the Buyer selected a carrier not offered by the Seller.

11. Retention of title

In relation to an Ordinary B2B Business Customer, the Seller retains title to the Goods until the full price and the costs due in connection with the relevant order have been paid, to the extent permitted by law.
Until title passes, the Buyer should store the Goods in a manner allowing them to be identified, protect them against loss, and not encumber them with third-party rights. Ordinary resale in the course of the Buyer’s business is permitted unless, after arrears arise, the Seller expressly requests its suspension within the limits of the law.
This Section does not apply to a Consumer-Right Entrepreneur if it would restrict protection granted by mandatory law or constitute an unfair contractual term.

12. Right of withdrawal of a Consumer-Right Entrepreneur

A Consumer-Right Entrepreneur may withdraw from a distance contract without giving any reason within 14 days, under the rules arising from the Polish Consumer Rights Act.
As a rule, the period runs from the Buyer or a third party designated by the Buyer other than the carrier taking possession of the Goods. Where multiple Goods are delivered separately, in batches, or in parts, the period runs from taking possession of the last item, batch, or part.
To meet the deadline, it is sufficient to send an unequivocal statement before it expires to: NDX GROUP PAWEŁ KIELAK, ul. Szkolna 42, 05-077 Zakręt, Poland, or by e-mail to [email protected]. The template at the end of these Terms and Conditions may be used, but this is not mandatory.
The Buyer should return the Goods without undue delay, no later than 14 days from the date of withdrawal, to: NDX GROUP PAWEŁ KIELAK, ul. Szkolna 42, 05-077 Zakręt, Poland, unless the Seller indicates another return address. The direct cost of return shall be borne by the Buyer unless the Seller agreed to bear it or failed to inform the Buyer of this obligation.
The Seller shall reimburse payments received that are covered by the withdrawal, including the cost of the least expensive standard delivery method offered for the relevant order, without undue delay and no later than 14 days from the day on which the Seller received the statement of withdrawal from the contract. The Seller may withhold reimbursement until it receives the Goods or evidence of their return, whichever occurs first.
Reimbursement shall be made using the same payment method as used by the Buyer unless the Buyer expressly agrees to another method that does not incur any costs for the Buyer.
The Buyer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.
The right of withdrawal does not apply in the cases specified by law, in particular to contracts:
- for non-prefabricated Goods made to the Buyer’s specifications or serving the Buyer’s individualised needs;
- for Goods liable to deteriorate rapidly or having a short shelf life;
- for Goods supplied in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;
- for Goods which, after delivery, by their nature become inseparably mixed with other items.
The right described in this Section does not apply to an Ordinary B2B Business Customer unless the Seller individually agrees to a return.

13. Complaints and contact methods

Complaints concerning Goods, orders, or electronic services may be submitted:
- by e-mail to [email protected];
- in writing to NDX GROUP PAWEŁ KIELAK, ul. Szkolna 42, 05-077 Zakręt, Poland;
- by telephone at +48 794 265 385, although confirmation by e-mail or in writing is recommended for evidentiary purposes.
To facilitate efficient handling of a complaint, it is recommended to provide the business name, order or invoice number, identification of the Goods, quantity, date the problem was identified, a detailed description and the remedy sought, and to attach photographs, recordings, a damage report, or other available evidence. Failure to provide information that is not essential shall not result in rejection of the complaint.
The Seller may request that the Goods be made available for inspection or returned if necessary to handle the complaint. The method and costs of transport shall be determined with regard to the basis of the complaint and the provisions applicable to the Buyer’s status.

13.1. Ordinary B2B Business Customer

An Ordinary B2B Business Customer should submit a complaint without undue delay, no later than 30 days after discovering the problem. This is a procedural deadline intended to enable efficient investigation of the cause; it does not restore statutory warranty rights excluded under Section 14 or prejudice liability that cannot be excluded.
The Seller shall respond to a complete complaint submitted by an Ordinary B2B Business Customer within 30 days. Failure to respond within this period does not automatically constitute acceptance of the complaint unless mandatory law provides otherwise.

13.2. Consumer-Right Entrepreneur

Complaints submitted by a Consumer-Right Entrepreneur are handled in accordance with mandatory law. As a service standard, the Seller responds to such a complaint within 14 days of receipt unless the applicable provision requires another period or the nature of the matter justifies supplementation of necessary information.
The provision concerning the 14-day response standard is an organisational commitment by the Seller and does not constitute a representation that every legal consequence prescribed for a consumer complaint applies to a Consumer-Right Entrepreneur.

14. Liability for Goods in relation to an Ordinary B2B Business Customer

Pursuant to Article 558 § 1 of the Polish Civil Code, the Seller’s liability under the statutory warranty for defects in relation to an Ordinary B2B Business Customer is excluded to the fullest extent permitted by law.
The exclusion is ineffective if the Seller fraudulently concealed a defect or in other cases where liability cannot lawfully be excluded.
Any manufacturer’s or distributor’s commercial warranty applies on the terms stated in the warranty document and does not constitute a commercial warranty given by the Seller unless expressly stated otherwise.

15. Conformity of Goods with the contract in relation to a Consumer-Right Entrepreneur

To the extent provided for in the Polish Consumer Rights Act, the Seller is liable to a Consumer-Right Entrepreneur for a lack of conformity of the Goods with the contract that existed at the time of delivery and became apparent within the statutory liability period.
In particular, the Goods should correspond to the agreed description, type, quantity, quality, completeness, and functionality and be fit for the specific purpose of which the Buyer informed the Seller no later than upon conclusion of the contract and which the Seller accepted. Objective requirements for conformity shall also be taken into account, subject to deviations properly and separately accepted.
In the event of a lack of conformity, the Buyer may demand repair or replacement under the statutory rules. The Seller may replace instead of repair, or repair instead of replace, if the method selected is impossible or would entail excessive costs, having regard to all circumstances.
A price reduction or withdrawal from the contract may take place in the cases provided for by statute, in particular where bringing the Goods into conformity is impossible, has not occurred within a reasonable time or without significant inconvenience, the lack of conformity persists, or is sufficiently serious to justify such a remedy. The Buyer may not withdraw from the contract if the lack of conformity is minor.
Repair or replacement shall be carried out within a reasonable time and without significant inconvenience to the Buyer, taking into account the specific nature of the Goods and the purpose for which they were acquired, and without cost to the Buyer to the extent required by law.
This Section does not restrict the rights of a Consumer-Right Entrepreneur arising from mandatory law, including protection against unfair contractual terms.

16. Liability and force majeure

In relation to an Ordinary B2B Business Customer, to the extent permitted by law:
- the Seller is liable only for loss constituting a normal, typical, and foreseeable consequence of non-performance or improper performance of the contract;
- the Seller is not liable for loss of profit, production, sales, contracts, or data, or for indirect loss;
- the Seller’s aggregate liability in connection with a given order is limited to the net value of that order.
The limitations do not apply to loss caused intentionally or to liability that cannot be excluded or limited by law.
The limitations in this Section do not apply to a Consumer-Right Entrepreneur to the extent that they would infringe that person’s mandatory rights or constitute unfair contractual terms.
The Seller is not liable for failure to perform obligations caused by an event beyond its reasonable control that it could not prevent despite exercising due care, in particular an extraordinary transport disruption, natural disaster, fire, epidemic, action by public authorities, war, external strike, or widespread infrastructure failure. The Seller shall inform the Buyer of the event’s impact on the order and take reasonable measures to mitigate its effects.

17. Reviews of Goods

If the Store enables reviews to be published, a review should concern actual experience with the Goods, be factual, and not infringe the law, third-party rights, or the rules set out in Section 18.
Alongside the review function, the Seller provides information on whether and how it verifies that a review originates from a person who used or purchased the Goods. Verification may consist in particular of linking the review to an order, sending an invitation to the address used for the purchase, or marking the review as a “verified purchase”.
Reviews for which a purchase could not be verified may be published with an appropriate label or not published, depending on the rules stated alongside the form. The Seller does not claim that all reviews originate from purchasers unless it effectively verifies all reviews.
Publishing or commissioning false reviews and manipulating reviews in order to distort the assessment of Goods are prohibited. The Seller does not make publication conditional upon the review being positive.

18. User Content and moderation rules

The Store is not an online trading platform or marketplace. Enabling reviews to be submitted does not constitute intermediation in the conclusion of contracts between users and third parties.
The Seller’s point of contact for matters concerning User Content and the Digital Services Act (DSA) is [email protected]. Communication may be conducted in Polish or English.
It is prohibited to publish content that:
- is unlawful, including content infringing personal rights, copyright, trade marks, trade secrets, or data protection;
- is defamatory, contains threats, incites violence or hatred, or is discriminatory;
- is misleading, false, spam, unrelated to the Goods, or contains unauthorised advertising;
- discloses unnecessary personal data, special-category data, or third-party contact details;
- contains malware, instructions for abuse, or content that compromises the security of the Store.
Illegal User Content may be reported to [email protected]. Where possible, the report should contain:
- a substantiated explanation of why the content is illegal;
- the exact electronic location of the content, such as the page address and details enabling it to be identified;
- the reporting person’s full name or business name and e-mail address, except where the law permits those details to be omitted;
- a statement that the report is made in good faith and that the information provided is complete.
The Seller handles reports in a timely, diligent, objective, and non-arbitrary manner. It may leave the content in place, restrict its visibility, remove it, disable access to it, reject its publication, or temporarily or permanently restrict a user’s ability to submit content, as appropriate to the nature, gravity, and frequency of infringements.
Where required by law, the Seller shall provide the affected user with a clear statement of reasons for a moderation decision, covering the factual and legal or contractual basis, the scope of the measures applied, and the available means of contesting the decision.
A user may submit a complaint or appeal against a moderation decision to [email protected], identifying the decision and the reasons why the user considers it incorrect. The appeal shall be handled with due care, and the user shall be informed of the outcome electronically.
The Seller may take measures required by law against persons who frequently provide manifestly illegal content or submit manifestly unfounded reports, after prior warning and having regard to the number, gravity, proportion, and consequences of such actions.

19. Rights to Store content and materials

Rights to elements of the Store, including its name, designations, descriptions, photographs, graphics, layout, and databases, belong to the Seller or the relevant right holders. Use of the Store does not transfer those rights to the Buyer.
Materials may be used only to the extent permitted by law or under separate consent. In particular, offers, photographs, or data may not be copied in bulk using automated tools in a manner that infringes the Seller’s rights or interferes with the operation of the Store.
By publishing User Content, the user represents that the user is entitled to make it available and grants the Seller a non-exclusive, royalty-free licence to store, reproduce, and make it publicly available in the Store to the extent necessary to operate the review and moderation functions, for the period of its publication and a technically justified backup retention period.

20. Personal data

The rules governing the processing of personal data, legal bases, retention periods, data recipients, and data subjects’ rights are described in the Privacy Policy available in the Store.
Providing the data necessary to create an account, place and fulfil an order, issue accounting documents, or handle a complaint is required for those purposes. Consent is not imposed as the legal basis for processing data necessary to conclude or perform a contract.
Marketing consents, if collected, are voluntary and may be withdrawn without affecting fulfilment of an order or the lawfulness of processing carried out previously.

21. Amendments to the Terms and Conditions

The Seller may amend these Terms and Conditions for a valid reason, in particular due to a change in law, a judgment or authority decision, a change in Store functions, payment or delivery methods, security requirements, or the Seller’s details.
An amendment does not affect acquired rights or the terms of orders accepted before it takes effect.
Users holding an account shall be informed of changes concerning continuous services sufficiently in advance by e-mail or by a notice in the account. If they do not accept the changes, they may terminate the account service before the effective date.

22. Governing law, jurisdiction, and language

These Terms and Conditions and contracts with the Seller are governed by Polish law.
Disputes with an Ordinary B2B Business Customer shall be resolved by the court having territorial jurisdiction over the Seller’s registered office or place of business, unless mandatory law provides otherwise.
The choice of Polish law and the jurisdiction clause do not deprive a Consumer-Right Entrepreneur of protection granted by mandatory law or alter the jurisdiction of a court determined under that law.
If a translation of these Terms and Conditions is made available, the Polish version shall prevail, without prejudice to rights that cannot be excluded in cross-border relations.
If any provision is found invalid or ineffective, the remaining provisions shall remain in force, and the applicable provision of law shall apply in place of the defective provision.

23. Entry into force

These Terms and Conditions enter into force on 19 July 2026 and apply to orders placed from that date and to electronic services provided from that date, without prejudice to acquired rights.

Model withdrawal form

This form is intended exclusively for a Consumer-Right Entrepreneur. Complete and return it only if you wish to withdraw from the contract.

To: NDX GROUP PAWEŁ KIELAK, ul. Szkolna 42, 05-077 Zakręt, Poland, e-mail: [email protected]

I/We hereby give notice that I/we withdraw from the contract of sale of the following Goods:

....................................................................................................

Order or invoice number: ....................................................................

Date of conclusion of the contract / receipt of the Goods: ........................................................

Buyer’s full name: .....................................................................

Business name and address: ..............................................................................

E-mail address: ........................................................................................

Bank account number, if required for reimbursement: ................................

Date: ........................................ Signature (paper forms only): ........................................